Refund & Returns Policy

At YourItBag, customer satisfaction is important to us. Please review our Refund & Returns Policy carefully before making a purchase.

By placing an order on https://youritbag.com, you agree to the terms outlined below.

Return Eligibility

We accept returns within 30 days of delivery under the following conditions:

• Item must be unused, unworn, and in original condition
• Item must be returned with original packaging, tags, and accessories
• Proof of purchase (order number or receipt) is required

Returns that do not meet these conditions may be refused.

Non-Returnable Items

The following items are not eligible for return or refund:

• Final sale or clearance items
• Gift cards
• Items damaged due to misuse, wear, or improper handling
• Items returned without original packaging or tags

How to Start a Return

To initiate a return:

1. Email us at [email protected] within 30 days of delivery
2. Include your order number and reason for return
3. Our support team will provide return instructions if approved

Returns sent without prior authorization may not be accepted.

Return Shipping

• Customers are responsible for return shipping costs, unless the item is defective or incorrect
• Original shipping fees are non-refundable
• We recommend using a trackable shipping service

YourItBag is not responsible for lost or damaged return shipments.

Refunds

Once your return is received and inspected:

• Approved refunds will be issued to the original payment method
• Refunds are processed within 5–10 business days
• Bank or payment provider processing times may vary

If your refund is approved, you will receive a confirmation email.

Exchanges

We do not offer direct exchanges at this time.

If you need a different item, please return the original purchase and place a new order.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Contact us within 7 days of delivery
• Include photos clearly showing the issue

We will arrange a replacement or refund at no additional cost if the claim is approved.

Late or Missing Refunds

If you have not received your refund after 10 business days:

• Check with your bank or payment provider
• Contact us at [email protected] for assistance

Contact Us

For any questions regarding returns or refunds, please contact:

📩 Email: [email protected]
⏱️ Response time: Within 24 hours (Monday–Friday)

YourItBag
Clear policies. Fair solutions. Trusted shopping.